FAQ

  • What is Healing Towards Wellness' equity statement?

    Healing Towards Wellness will always hold a core value for equality, justice, inclusion, and promoting diversity. 


    Healing Towards Wellness values continuous learning, evolving, and encouraging discomfort to create healthy, long-lasting change. Healing Towards Wellness does not believe in only saying words. The concept around therapy is expecting action and change towards healing, wellness, and changing our oppressive systems whether that be personally or within our culture.


    Healing Towards Wellness will act in the best way we know how: promoting mental healht care, being affordable, accessible, and not being silent.

  • Do you take insurance?

    Yes! We now have insurance coverage. To be as equitable as possible we understand insurance is the only way for some to gain mental health support. 


    Insurances we cover: 

    • Cigna
    • Aetna
    • Bluecross Blueshield (coming soon) 

  • What payment method do you accept?

    We accept card, cash, insurance (Cigna, Aetna, Bluecross Blueshield) and most HSA payments.

  • Do you complete superbills?

    No, for the same reasons we aren’t paneled with insurance, we want to protect our clients and their therapy journey. It is also rare for insurance companies to approve superbills. 

  • How much do your services cost?

    This is our most asked question. 


    We work from a sliding scale model that ranges from $50-$90 per session. Being a nonprofit we are able to charge below market price for our area. This is why Healing Towards Wellness exists, we want to meet the needs of clients who otherwise would not be able to afford therapy, where in our area on average costs $600 a month. 


    We work with clients around their yearly income and what is most comfortable. In our experience clients are honest and respectful around what they can afford and honor that therapy is an investment. If you want to learn more around why we chose to be a nonprofit, click here!



  • What is your cancellation policy?

    If for any reason you need to cancel we expect to know more than 24 hours in advance. If you cancel day-of or no-show, clients have two options; 

    • Reschedule within 48 hours or,
    • Pay the cancellation fee which is the same cost as the session. 

    We encourage strong communication to let us know what is going on so we can best support you. We are here to help and the last thing we want to do is charge because a client did not cancel in time. If the day-of or no-show is due to an emergency we will work together to make sure you get your mental health needs met.

  • Do you meet in-person or virtually?

    During the pandemic, meeting virtually was such a blessing to adapt to the changes of social distancing. Telehealth has been a wonderful resource. Healing Towards Wellness works with clients and demographics that meeting in person is more effective for longterm change and healing. We have stepped away from meeting virtually unless there is an emergency or getting to the office is not an option. This would include your child being sick, severe snow days, or you need an emergency session that is scheduled quickly. 


    Meeting in person is our goal and we continue to follow strict guidelines around cleanliness.

  • What protocols do you follow in regards to Covid-19?

    Masks are not required unless the client chooses to wear one. We hope and encourage everyone who comes to our office to be vaccinated. If a client asks their therapist to wear a mask, we will do so. We santasize the office between each session, clean the office thoroughly throughout the week and encourage strong communication if anyone is sick.